Terms of sale

These terms apply to all services sold by the individual entrepreneur identified in the legal notice (“the Provider”): website and application development, audits, automation, AI chatbots, design, social media growth, and hosting or maintenance subscriptions. They apply to consumers and to business clients; clauses marked “business clients” only apply to professionals. Any order implies acceptance of these terms.

A quote is valid for 30 days unless stated otherwise. The contract is formed when the client accepts the quote (“Bon pour accord”) or pays an online order. Fixed-price packages can be ordered directly on the website once online ordering is available.

Prices are in euros. The applicable VAT regime (VAT exemption under article 293 B of the French General Tax Code, or VAT at the current rate) is stated on every quote and invoice. Unless agreed otherwise, a 30 % deposit is due on acceptance and the balance on delivery; invoices are payable within 14 days.

Business clients: late payment bears penalties at three times the French legal interest rate, plus a fixed €40 recovery fee (articles L441-10 and D441-5 of the Commercial Code). No discount for early payment. Consumers: late payment bears interest at the legal rate after formal notice.

Timelines start once the deposit and the client’s content are received. The client reviews the deliverables and reports any defect. For business clients, deliverables are deemed accepted 10 days after delivery without reservations. This acceptance procedure never limits a consumer’s legal guarantees (section 5).

Unofficial translation of the notice required by French law (the French version below prevails):

The consumer has two years from the supply of the digital content or digital service to invoke the legal guarantee of conformity if a lack of conformity appears. For one year from the date of supply, the consumer only needs to prove the lack of conformity, not when it appeared. When the contract provides for continuous supply over a period, the consumer only needs to prove a lack of conformity affecting the content or service during the period in which it was supplied; in that case the guarantee applies for the whole duration of the supply. The guarantee includes the obligation to provide all updates needed to keep the content or service in conformity.

The guarantee entitles the consumer to have the content or service brought into conformity without undue delay after the request, free of charge and without major inconvenience. The consumer may obtain a price reduction while keeping the content or service, or end the contract against a full refund and giving up the content or service, if: (1) the professional refuses to bring it into conformity; (2) bringing it into conformity is unjustifiably delayed; (3) it cannot be done without costs for the consumer; (4) it causes the consumer major inconvenience; (5) the lack of conformity persists despite the professional’s unsuccessful attempt. The consumer is also entitled to an immediate price reduction or termination when the lack of conformity is so serious that it justifies it, without first asking for it to be fixed. Where the lack of conformity is minor, the consumer may only terminate the contract if no price was paid. Any period of unavailability of the content or service for it to be brought back into conformity suspends the remaining guarantee until it is supplied again in conformity.

These rights result from articles L224-25-1 to L224-25-31 of the Consumer Code. A professional who obstructs the legal guarantee of conformity in bad faith faces a civil fine of up to €300,000, which may be raised to 10 % of average annual turnover (article L242-18-1 of the Consumer Code). The consumer also benefits from the legal guarantee against hidden defects (articles 1641 to 1649 of the Civil Code) for two years from discovery of the defect, which gives the right to a price reduction if the content or service is kept, or to a full refund against giving it up.

Hosting, maintenance and growth subscriptions renew automatically for the same period. They can be cancelled at any time from the client area or by e-mail, effective at the end of the current period. Consumers and non-professionals (article L215-3 of the Consumer Code) are informed in writing, no earlier than three months and no later than one month before the renewal deadline, of their right not to renew (article L215-1 of the Consumer Code).

Consumers have 14 days from the contract to withdraw, without giving a reason, by sending the form below or any unambiguous statement to the e-mail address in the legal notice. If they expressly request the service to start before that period ends, they pay for the work done until withdrawal. They lose the right once the service is fully performed, provided they expressly agreed to its performance and expressly waived their right of withdrawal (articles L221-18, L221-25 and L221-28 of the Consumer Code).

Withdrawal form — To [name and address of the Provider, e-mail]: I hereby give notice that I withdraw from my contract for the following service: […]. Ordered on / received on: […]. Name and address of the consumer: […]. Signature (if on paper) and date: […].

Upon full payment, the Provider assigns to the client the economic rights (reproduction, representation, adaptation and distribution) in the deliverables created specifically for the client, for the whole world, for the full legal duration of copyright, for all uses related to the client’s activity. Pre-existing tools, libraries, frameworks and open-source components remain the property of their authors and are used under their licences. Unless the client objects in writing, the Provider may mention the project in its portfolio.

In case of a dispute, consumers may use the consumer mediator named in the legal notice free of charge, after a prior written complaint to the Provider. These terms are governed by French law. For disputes between merchants, the courts of Paris have exclusive jurisdiction; otherwise the ordinary rules of jurisdiction apply.